Straight Talk: calling all day line cant go thru etc or on hol...

A Straight Talk customer review by GetHuman user ~annoyed still from November 15th, 2017

Background on ~annoyed still's case

GetHuman: ~annoyed still - can you tell our other Straight Talk customers when your case took place?
~annoyed still: Yes I can. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Straight Talk, and if so, how?
~annoyed still: I used the 800-876-5753 number I found for on the GetHuman Straight Talk customer phone number page I was on: Straight Talk Customer Service Phone Number
GetHuman: And which of these common Straight Talk customer issues best describes the reason you wanted to talk to them?
(Shows ~annoyed still a list of common Straight Talk problems)
~annoyed still: "Overcharge/Strange charge" was why I was trying to call.

~annoyed still's review of Straight Talk customer service

GetHuman: So how would you sum up your experience for GetHuman's Straight Talk customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~annoyed still: calling all day line cant go thru etc or on hold for a long time, hung up on also a few times. tried the straight talk will call u back also * no one ever.*this has been going on all day.*again same problem since december guess will call the texas attorney general.
GetHuman: Let's quantify your experience contacting Straight Talk. On a scale of 1 to 5, how easy is it go get help on a Straight Talk problem?
~annoyed still: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~annoyed still: I'd give them a one out of five on communication.
GetHuman: And what about Straight Talk's ability to quickly and effectively address your problem?
~annoyed still: For that I would say three out of five.
GetHuman: And finally- any advice for other Straight Talk customers?
~annoyed still: Call them early in the day or late. Don't forget any personal or account information you might need for Straight Talk to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~annoyed still taken from his Straight Talk customer service problem that occurred on November 14th, 2017.

Straight Talk

1.90 of 5 stars | 736 reviews

~annoyed still's Straight Talk Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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