Subway: Called to tell them their online application pr...
A Subway customer review by GetHuman user ~Dgr099 from November 25th, 2017
Background on ~Dgr099's case
GetHuman: ~Dgr099 - can you tell our other Subway customers when your case took place?
~Dgr099: Sure. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
(Shows ~Dgr099 a list of common Subway problems)
~Dgr099: "Make a reservation" was why I was trying to call.
~Dgr099's review of Subway customer service
GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dgr099: Called to tell them their online application process wasn't working and the nice lady (Margaret) said they would forward it to the corporate office that handles website management, quick response time and no wait, great service. ** Subway
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
~Dgr099: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dgr099: I'd give them a five out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
~Dgr099: For that I would say four out of five.
GetHuman: And finally- any advice for other Subway customers?
~Dgr099: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dgr099 taken from his Subway customer service problem that occurred on November 19th, 2017.