Subway: HORRIBLE!!! God awful experience. If I could gi...
A Subway customer review by GetHuman user ~mblaque from November 25th, 2017
Background on ~mblaque's case
GetHuman: ~mblaque - can you tell our other Subway customers when your case took place?
~mblaque: Yes I can. It was morning, on November 16th.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
(Shows ~mblaque a list of common Subway problems)
~mblaque: "Overcharge/Strange charge" was why I was trying to call.
~mblaque's review of Subway customer service
GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mblaque: HORRIBLE!!! God awful experience. If I could give a -* I would!!! *My son & I went in tonight to get subs, my son is bi-racial. There was a man in the lobby with a baby he was standing with the employee who made my food. They looked at us as if we were interrupting them. They kept starring at us as if they didn't want us there. We went to the counter where the employee a **-** yr old woman. She asked what we wanted. She was very direct no kindness, not friendly & continued to act like she didn't want us there. The man she was with went to a booth & sat down & continued to stare as if he were angry or disliked us being there. The woman took our order abruptly. as we were leaving she followed us out & quickly lit a cigarette still looking at us rudely, as did the man still sitting inside. When we left I called back to see if I could speak to a manager. A man answered. He identified himself as an employee. I began to tell him about our experience. I told him I hadn't seen him there & aske
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
~mblaque: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mblaque: I'd give them a one out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
~mblaque: For that I would say one out of five.
GetHuman: And finally- any advice for other Subway customers?
~mblaque: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mblaque taken from his Subway customer service problem that occurred on November 16th, 2017.