Subway: My Name Denver Stone ***-***-****, customer for...

A Subway customer review by GetHuman user ~denver stone from November 28th, 2017

Background on ~denver stone's case

GetHuman: ~denver stone - can you tell our other Subway customers when your case took place?
~denver stone: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Subway, and if so, how?
~denver stone: I used the 800-888-4848 number I found for on the GetHuman Subway customer phone number page I was on: Subway Customer Service Phone Number
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
Shows ~denver stone a list of common Subway problems
~denver stone: "Complaint" was why I was trying to call.

~denver stone's review of Subway customer service

GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~denver stone: My Name Denver Stone ***-***-****, customer for several years? I visit your restaurant * or more times a month? I tied to get just a little help and was hold Sorry I can not help you!! talked to his supervisor Joe, he not willing to help me either?? his supervisor Eric called me only to press * and went straight to voice mail??? now I'm on the line after calling back only to be told that I have a ** mins wait?? WOW subway I am done and will make sure everyone I talk to does not waste there time or money at subway
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
~denver stone: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~denver stone: I'd give them a four out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
~denver stone: For that I would say one out of five.
GetHuman: And finally- any advice for other Subway customers?
~denver stone: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~denver stone taken from his Subway customer service problem that occurred on November 20th, 2017.

Subway

2.26 of 5 stars | 121 reviews
Subway ReviewsSubway's Phone NumberAll Subway contact infoGeneral Subway customer service info
~denver stone's Subway Review
Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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