Subway: spoke my concern and complaint and wasn't even...
A Subway customer review by GetHuman user ~anonymous from November 20th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Subway customers when your case took place?
~anonymous: Yes I can. It was afternoon, on November 12th.
GetHuman: Did you reach out to Subway, and if so, how?
GetHuman: And which of these common Subway customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Subway problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of Subway customer service
GetHuman: So how would you sum up your experience for GetHuman's Subway customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: spoke my concern and complaint and wasn't even offered anything for MY inconvenience because of THEIR mistake!!!!! don't waste your money folks. i hope the CEO is seeing these because something needs to be done!!*
GetHuman: Let's quantify your experience contacting Subway. On a scale of 1 to 5, how easy is it go get help on a Subway problem?
~anonymous: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a one out of five on communication.
GetHuman: And what about Subway's ability to quickly and effectively address your problem?
~anonymous: For that I would say two out of five.
GetHuman: And finally- any advice for other Subway customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Subway to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Subway customer service problem that occurred on November 12th, 2017.