Supercell: My challenge mode is different from my home village
A Supercell customer review by GetHuman user GetHuman-thangnga from December 3rd, 2017
Background on GetHuman-thangnga's case
GetHuman: GetHuman-thangnga - can you tell our other Supercell customers when your case took place?
GetHuman-thangnga: Yes I can. It was morning, on November 28th.
GetHuman: Did you reach out to Supercell, and if so, how?
GetHuman: And which of these common Supercell customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-thangnga a list of common Supercell problems)
GetHuman-thangnga: "In Game Problem" was why I was trying to contact.
GetHuman-thangnga's review of Supercell customer service
GetHuman: So how would you sum up your experience for GetHuman's Supercell customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-thangnga: My challenge mode is different from my home village
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-thangnga: Why aren't my challenge mode's village similar to my home village?*This isn't the first time some of my defenses suddenly disappears in this challenge mode, and it keeps making me lose every single battle!*How can I do to fix this problem? Otherwise, I can never ever challenge anyone again, and they probably think that my village is weak as well.*Thus, hope you can give me the solution as soon as possible! Thank you.
GetHuman: Let's quantify your experience contacting Supercell. On a scale of 1 to 5, how easy is it go get help on a Supercell problem?
GetHuman-thangnga: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-thangnga: I'd give them a two out of five on communication.
GetHuman: And what about Supercell's ability to quickly and effectively address your problem?
GetHuman-thangnga: For that I would say five out of five.
GetHuman: And finally- any advice for other Supercell customers?
GetHuman-thangnga: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Supercell to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-thangnga taken from his Supercell customer service problem that occurred on November 28th, 2017.