SurveyMonkey: Didn't realize your service auto renewed. The V...
A SurveyMonkey customer review by GetHuman user ~notpleased from November 27th, 2017
Background on ~notpleased's case
GetHuman: ~notpleased - can you tell our other SurveyMonkey customers when your case took place?
~notpleased: Sure. It was afternoon, on November 25th.
GetHuman: Did you reach out to SurveyMonkey, and if so, how?
GetHuman: And which of these common SurveyMonkey customer issues best describes the reason you wanted to talk to them?
(Shows ~notpleased a list of common SurveyMonkey problems)
~notpleased: "Refund a Charge" was why I was trying to call.
~notpleased's review of SurveyMonkey customer service
GetHuman: So how would you sum up your experience for GetHuman's SurveyMonkey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~notpleased: Didn't realize your service auto renewed. The VERY DAY we were charged we requested a refund. They said because I had exported a single survey on that day we were charged, they would not refund us the ***.** for the entire year to come. And now we can't even call to complain. Horrible company.
GetHuman: Let's quantify your experience contacting SurveyMonkey. On a scale of 1 to 5, how easy is it go get help on a SurveyMonkey problem?
~notpleased: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~notpleased: I'd give them a one out of five on communication.
GetHuman: And what about SurveyMonkey's ability to quickly and effectively address your problem?
~notpleased: For that I would say four out of five.
GetHuman: And finally- any advice for other SurveyMonkey customers?
~notpleased: Call them early in the day or late. Don't forget any personal or account information you might need for SurveyMonkey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~notpleased taken from his SurveyMonkey customer service problem that occurred on November 25th, 2017.