SurveyMonkey: There is no phone support. That promise of...

A SurveyMonkey customer review by GetHuman user ~noscreenname from November 24th, 2017

Background on ~noscreenname's case

GetHuman: ~noscreenname - can you tell our other SurveyMonkey customers when your case took place?
~noscreenname: Yes I can. It was evening, on November 16th.
GetHuman: Did you reach out to SurveyMonkey, and if so, how?
~noscreenname: I used the 503-225-1202 number I found for on the GetHuman SurveyMonkey customer phone number page I was on: SurveyMonkey Customer Service Phone Number
GetHuman: And which of these common SurveyMonkey customer issues best describes the reason you wanted to talk to them?
(Shows ~noscreenname a list of common SurveyMonkey problems)
~noscreenname: "Complaint" was why I was trying to call.

~noscreenname's review of SurveyMonkey customer service

GetHuman: So how would you sum up your experience for GetHuman's SurveyMonkey customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~noscreenname: There is no phone support. That promise of **** support is by EMAIL only. No way to reach a person. Survey Monkey is sending my employees to their own POLITICAL SURVEY instead of to the survey I created on a PAID account. This is ***% not acceptable. Fortunately you can cancel your subscriptions within a few days.
GetHuman: Let's quantify your experience contacting SurveyMonkey. On a scale of 1 to 5, how easy is it go get help on a SurveyMonkey problem?
~noscreenname: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~noscreenname: I'd give them a four out of five on communication.
GetHuman: And what about SurveyMonkey's ability to quickly and effectively address your problem?
~noscreenname: For that I would say one out of five.
GetHuman: And finally- any advice for other SurveyMonkey customers?
~noscreenname: Call them early in the day or late. Don't forget any personal or account information you might need for SurveyMonkey to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~noscreenname taken from his SurveyMonkey customer service problem that occurred on November 16th, 2017.

SurveyMonkey

1.00 of 5 stars | 38 reviews

~noscreenname's SurveyMonkey Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like SurveyMonkey, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with SurveyMonkey in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!