T-Mobile: * month ago I would have said wonderful service...
A T-Mobile customer review by GetHuman user ~0rigwoody from November 6th, 2017
Background on ~0rigwoody's case
GetHuman: ~0rigwoody - can you tell our other T-Mobile customers when your case took place?
~0rigwoody: Sure. It was morning, on November 4th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~0rigwoody a list of common T-Mobile problems)
~0rigwoody: "Track an order" was why I was trying to call.
~0rigwoody's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~0rigwoody: * month ago I would have said wonderful service. In * weeks, I have been roped into a contract with lies, tricked into buying a phone by being told I could return it if I didn't like it, tricked into adding additional lines to my contract I didn't need by being told that I could remove them in a couple weeks if I wanted to, and after all that, when my unwanted phone's battery stopped taking a charge, they told me it would be * weeks before I could get another battery.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~0rigwoody: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~0rigwoody: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~0rigwoody: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~0rigwoody: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~0rigwoody taken from his T-Mobile customer service problem that occurred on November 4th, 2017.