T-Mobile: Four months into our contract, we deeply regret...
A T-Mobile customer review by GetHuman user ~m from November 7th, 2017
Background on ~m's case
GetHuman: ~m - can you tell our other T-Mobile customers when your case took place?
~m: Yup. It was afternoon, on November 6th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~m a list of common T-Mobile problems)
~m: "Complaint" was why I was trying to call.
~m's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~m: Four months into our contract, we deeply regret choosing T-Mobile. Every month brings new calls to a "service" agent to dispute charges. Some have recurred monthly because the last rep did not actually cancel or block a service, despite assuring us it had been done.**Third party charges can be blocked - but nobody let us in on this secret until the *nd time. Slacker Radio has been cancelled, says the third rep in three months. But it is still on the bill.**It is clearly endemic to T-mobile - bill first, make it hard for the customer to get out of it (the service they never wanted) later. Some agents have been kind and helpful individuals, but the company clearly sets up an environment of underhanded billing. Very shady. I recommend you avoid T-mobile if ANYTHING else is available.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~m: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~m: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~m: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~m: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~m taken from his T-Mobile customer service problem that occurred on November 6th, 2017.