T-Mobile's "award winning customer service" has...
A T-Mobile customer review by GetHuman user ~Will from November 8th, 2017
Background on ~Will's case
GetHuman: ~Will - can you tell our other T-Mobile customers when your case took place?
~Will: Sure. It was late at night, on November 5th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Will a list of common T-Mobile problems)
~Will: "Transfer Service" was why I was trying to call.
~Will's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Will: T-Mobile's "award winning customer service" has been outsourced to an "award winning call center with limited English abilities". I have made three calls to resolve one issue with no success. Either I no longer have a command of English or the person on the other end has no ability to understand*speak English. Very disappointing for a customer of * years.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Will: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Will: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Will: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Will: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Will taken from his T-Mobile customer service problem that occurred on November 5th, 2017.