T-Mobile: T mobile refusing to accept payment via card be...
A T-Mobile customer review by GetHuman user GetHuman121788 from December 10th, 2017
Background on GetHuman121788's case
GetHuman: GetHuman121788 - can you tell our other T-Mobile customers when your case took place?
GetHuman121788: Yeah. It was late at night, on November 30th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman121788 a list of common T-Mobile problems)
GetHuman121788: "Dispute a Charge" was why I was trying to call.
GetHuman121788's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman121788: T mobile refusing to accept payment via card because of payment late
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman121788: TMobile will not accept my credit card because the payment and demand I use a cash or check or give the account number for the card in order to pay for it
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman121788: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman121788: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman121788: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman121788: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman121788 taken from his T-Mobile customer service problem that occurred on November 30th, 2017.