T-Mobile: This is only good for very simple errors. The o...
A T-Mobile customer review by GetHuman user GetHuman-21979 from November 16th, 2017
Background on GetHuman-21979's case
GetHuman: GetHuman-21979 - can you tell our other T-Mobile customers when your case took place?
GetHuman-21979: Yes. It was morning, on November 7th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-21979 a list of common T-Mobile problems)
GetHuman-21979: "Account Access" was why I was trying to call.
GetHuman-21979's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-21979: This is only good for very simple errors. The online staff aren't able to issue credits or refunds and will tell you to call CS...in my case, after I'd spent an hour trying to get them to understand the problem. (A phone call resolved the issue in under fifteen minutes.)
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-21979: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-21979: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-21979: For that I would say three out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-21979: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-21979 taken from his T-Mobile customer service problem that occurred on November 7th, 2017.