T-Mobile: Today late afternoon I called and spoke to a "c...
A T-Mobile customer review by GetHuman user ~wade williams from November 12th, 2017
Background on ~wade williams's case
GetHuman: ~wade williams - can you tell our other T-Mobile customers when your case took place?
~wade williams: Yes I can. It was middle of the night, on November 6th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~wade williams a list of common T-Mobile problems)
~wade williams: "Change plan" was why I was trying to call.
~wade williams's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~wade williams: Today late afternoon I called and spoke to a "carol"---she put me on hold because of my problem and checked back with me every two minutes or so while I waited for a supervisor. superior service. "Ida" or "Ira" (supervisor) came on after a * - * minute wait, which was well worth the wait. Very superior service. She showed compassion, professionalism, and overall helpfulness. I have had problems, glitches here and there with t-mobile before. It has taken time and effort to resolve some issues. After today, I know that if I have a "legitimate" reason why I might go over my minutes, t-mobile will listen and care. Ida did care and I thank her for her service. I will stay with tmobile.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~wade williams: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~wade williams: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~wade williams: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~wade williams: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~wade williams taken from his T-Mobile customer service problem that occurred on November 6th, 2017.