T-Mobile: Want to upgrade as * year old phone won't show...
A T-Mobile customer review by GetHuman user ~combitz from November 24th, 2017
Background on ~combitz's case
GetHuman: ~combitz - can you tell our other T-Mobile customers when your case took place?
~combitz: Yup. It was evening, on November 16th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~combitz a list of common T-Mobile problems)
~combitz: "Device Support" was why I was trying to call.
~combitz's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~combitz: Want to upgrade as * year old phone won't show numbers once connected so I can't contact on *** either. Their support is useless and their land line system on selecting the options does not cater for customers renewing with a new sim, the option says I need to phone sales and hangs up, but I have called sales. Will be requesting pac code once I find a way to get through.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~combitz: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~combitz: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~combitz: For that I would say two out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~combitz: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~combitz taken from his T-Mobile customer service problem that occurred on November 16th, 2017.