T-Mobile: for contact with T mobile executive, I have to...
A T-Mobile customer review by GetHuman user ~Mehmet from November 19th, 2017
Background on ~Mehmet's case
GetHuman: ~Mehmet - can you tell our other T-Mobile customers when your case took place?
~Mehmet: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Mehmet a list of common T-Mobile problems)
~Mehmet: "Lower my bill" was why I was trying to call.
~Mehmet's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mehmet: for contact with T mobile executive, I have to have an T mobile account or wireless number, but I do not have any wireless number because I live in TURKEY , please let me contact with you as soon as possible that I can explain my problem . Thanks
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Mehmet: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mehmet: I'd give them a two out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Mehmet: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Mehmet: Call them early in the day or late. Don't forget any personal or account information you might need for T-Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mehmet taken from his T-Mobile customer service problem that occurred on November 13th, 2017.