TD Bank: On * different phones, was on hold for ** minut...
A TD Bank customer review by GetHuman user ~Phil Alrite from November 25th, 2017
Background on ~Phil Alrite's case
GetHuman: ~Phil Alrite - can you tell our other TD Bank customers when your case took place?
~Phil Alrite: Yup. It was afternoon, on November 22nd.
GetHuman: Did you reach out to TD Bank, and if so, how?
GetHuman: And which of these common TD Bank customer issues best describes the reason you wanted to talk to them?
(Shows ~Phil Alrite a list of common TD Bank problems)
~Phil Alrite: "Complaint" was why I was trying to call.
~Phil Alrite's review of TD Bank customer service
GetHuman: So how would you sum up your experience for GetHuman's TD Bank customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Phil Alrite: On * different phones, was on hold for ** minutes and no response. This number took only * minutes for a response.
GetHuman: Let's quantify your experience contacting TD Bank. On a scale of 1 to 5, how easy is it go get help on a TD Bank problem?
~Phil Alrite: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Phil Alrite: I'd give them a two out of five on communication.
GetHuman: And what about TD Bank's ability to quickly and effectively address your problem?
~Phil Alrite: For that I would say one out of five.
GetHuman: And finally- any advice for other TD Bank customers?
~Phil Alrite: Call them early in the day or late. Don't forget any personal or account information you might need for TD Bank to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Phil Alrite taken from his TD Bank customer service problem that occurred on November 22nd, 2017.