TV Guide: Went through the automatic system, entered my s...
A TV Guide customer review by GetHuman user ~anon329 from October 31st, 2017
Background on ~anon329's case
GetHuman: ~anon329 - can you tell our other TV Guide customers when your case took place?
~anon329: Yes I can. It was afternoon, on October 29th.
GetHuman: Did you reach out to TV Guide, and if so, how?
GetHuman: And which of these common TV Guide customer issues best describes the reason you wanted to talk to them?
(Shows ~anon329 a list of common TV Guide problems)
~anon329: "Delivery problem" was why I was trying to call.
~anon329's review of TV Guide customer service
GetHuman: So how would you sum up your experience for GetHuman's TV Guide customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anon329: Went through the automatic system, entered my subscription number, then needed to talk to a person. Sheila answered immediately, had my info (didn't have to repeat it), handled problem immediately, and was able to answer all questions.
GetHuman: Let's quantify your experience contacting TV Guide. On a scale of 1 to 5, how easy is it go get help on a TV Guide problem?
~anon329: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anon329: I'd give them a three out of five on communication.
GetHuman: And what about TV Guide's ability to quickly and effectively address your problem?
~anon329: For that I would say five out of five.
GetHuman: And finally- any advice for other TV Guide customers?
~anon329: Call them early in the day or late. Don't forget any personal or account information you might need for TV Guide to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anon329 taken from his TV Guide customer service problem that occurred on October 29th, 2017.