Target: After being disconnected by customer service th...
A Target customer review by GetHuman user ~Fed UP from November 19th, 2017
Background on ~Fed UP's case
GetHuman: ~Fed UP - can you tell our other Target customers when your case took place?
~Fed UP: Sure. It was morning, on November 14th.
GetHuman: Did you reach out to Target, and if so, how?
GetHuman: And which of these common Target customer issues best describes the reason you wanted to talk to them?
(Shows ~Fed UP a list of common Target problems)
~Fed UP: "Track an Order" was why I was trying to call.
~Fed UP's review of Target customer service
GetHuman: So how would you sum up your experience for GetHuman's Target customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Fed UP: After being disconnected by customer service three times, I received a rep in Manila that I could actually understand. She placed me on hold to ask the supervisor a question and then never came back. No wonder they have so many complaints.
GetHuman: Let's quantify your experience contacting Target. On a scale of 1 to 5, how easy is it go get help on a Target problem?
~Fed UP: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Fed UP: I'd give them a two out of five on communication.
GetHuman: And what about Target's ability to quickly and effectively address your problem?
~Fed UP: For that I would say three out of five.
GetHuman: And finally- any advice for other Target customers?
~Fed UP: Call them early in the day or late. Don't forget any personal or account information you might need for Target to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Fed UP taken from his Target customer service problem that occurred on November 14th, 2017.