TaskRabbit: Now its PHONE TAG for approx ** hrs** days...

A TaskRabbit customer review by GetHuman user GetHuman-428187 from November 23rd, 2017

Background on GetHuman-428187's case

GetHuman: GetHuman-428187 - can you tell our other TaskRabbit customers when your case took place?
GetHuman-428187: Yeah. It was evening, on November 14th.
GetHuman: Did you reach out to TaskRabbit, and if so, how?
GetHuman-428187: I used the 888-661-8105 number I found for on the GetHuman TaskRabbit customer phone number page I was on: TaskRabbit Customer Service Phone Number
GetHuman: And which of these common TaskRabbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-428187 a list of common TaskRabbit problems)
GetHuman-428187: "Billing" was why I was trying to call.

GetHuman-428187's review of TaskRabbit customer service

GetHuman: So how would you sum up your experience for GetHuman's TaskRabbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-428187: Now its PHONE TAG for approx ** hrs** days!!!. Got a message back from task rabbit co, explaining how we could handle the non reliable person, tashanna, NO SHOW for p*u & return to a basically emergency appt. NO EXPLANATION either!!! Cannot re connect for how I would except or suggest how to deal with this awful experience. Unexcusable behavior, delaying days of my life and schedules******* Need you to reconnect w* me re resolving asap. Left finally another voicemail!!
GetHuman: Let's quantify your experience contacting TaskRabbit. On a scale of 1 to 5, how easy is it go get help on a TaskRabbit problem?
GetHuman-428187: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-428187: I'd give them a five out of five on communication.
GetHuman: And what about TaskRabbit's ability to quickly and effectively address your problem?
GetHuman-428187: For that I would say two out of five.
GetHuman: And finally- any advice for other TaskRabbit customers?
GetHuman-428187: Call them early in the day or late. Don't forget any personal or account information you might need for TaskRabbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-428187 taken from his TaskRabbit customer service problem that occurred on November 14th, 2017.

TaskRabbit

3.67 of 5 stars | 28 reviews

GetHuman-428187's TaskRabbit Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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