TaskRabbit: was led to a full voicemail? they seem to not h...

A TaskRabbit customer review by GetHuman user GetHuman-308208 from November 23rd, 2017

Background on GetHuman-308208's case

GetHuman: GetHuman-308208 - can you tell our other TaskRabbit customers when your case took place?
GetHuman-308208: Yup. It was middle of the night, on November 13th.
GetHuman: Did you reach out to TaskRabbit, and if so, how?
GetHuman-308208: I used the 888-661-8105 number I found for on the GetHuman TaskRabbit customer phone number page I was on: TaskRabbit Customer Service Phone Number
GetHuman: And which of these common TaskRabbit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-308208 a list of common TaskRabbit problems)
GetHuman-308208: "Problem With the App" was why I was trying to call.

GetHuman-308208's review of TaskRabbit customer service

GetHuman: So how would you sum up your experience for GetHuman's TaskRabbit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-308208: was led to a full voicemail? they seem to not have any support staff set up to be fielding and managing the necessary high volume customer service....
GetHuman: Let's quantify your experience contacting TaskRabbit. On a scale of 1 to 5, how easy is it go get help on a TaskRabbit problem?
GetHuman-308208: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-308208: I'd give them a five out of five on communication.
GetHuman: And what about TaskRabbit's ability to quickly and effectively address your problem?
GetHuman-308208: For that I would say five out of five.
GetHuman: And finally- any advice for other TaskRabbit customers?
GetHuman-308208: Call them early in the day or late. Don't forget any personal or account information you might need for TaskRabbit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-308208 taken from his TaskRabbit customer service problem that occurred on November 13th, 2017.

TaskRabbit

3.67 of 5 stars | 28 reviews

GetHuman-308208's TaskRabbit Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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