Teleflora: After one week and * phone calls the flowers I...

A Teleflora customer review by GetHuman user ~Mom from October 30th, 2017

Background on ~Mom's case

GetHuman: ~Mom - can you tell our other Teleflora customers when your case took place?
~Mom: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to Teleflora, and if so, how?
~Mom: I used the 800-835-3356 number I found for on the GetHuman Teleflora customer phone number page I was on: Teleflora Customer Service Phone Number
GetHuman: And which of these common Teleflora customer issues best describes the reason you wanted to talk to them?
(Shows ~Mom a list of common Teleflora problems)
~Mom: "Warranty claim" was why I was trying to call.

~Mom's review of Teleflora customer service

GetHuman: So how would you sum up your experience for GetHuman's Teleflora customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mom: After one week and * phone calls the flowers I ordered never arrived. Let's see if the credit to my account goes through....
GetHuman: Let's quantify your experience contacting Teleflora. On a scale of 1 to 5, how easy is it go get help on a Teleflora problem?
~Mom: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mom: I'd give them a one out of five on communication.
GetHuman: And what about Teleflora's ability to quickly and effectively address your problem?
~Mom: For that I would say four out of five.
GetHuman: And finally- any advice for other Teleflora customers?
~Mom: Call them early in the day or late. Don't forget any personal or account information you might need for Teleflora to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mom taken from his Teleflora customer service problem that occurred on October 27th, 2017.

Teleflora

1.00 of 5 stars | 12 reviews

~Mom's Teleflora Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

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