The Boston Globe: never got through, no one picked up. Just kept...

A The Boston Globe customer review by GetHuman user ~spoonzie from November 18th, 2017

Background on ~spoonzie's case

GetHuman: ~spoonzie - can you tell our other The Boston Globe customers when your case took place?
~spoonzie: Sure. It was afternoon, on November 17th.
GetHuman: Did you reach out to The Boston Globe, and if so, how?
~spoonzie: I used the 888-694-5623 number I found for on the GetHuman The Boston Globe customer phone number page I was on: The Boston Globe Customer Service Phone Number
GetHuman: And which of these common The Boston Globe customer issues best describes the reason you wanted to talk to them?
(Shows ~spoonzie a list of common The Boston Globe problems)
~spoonzie: "Lower my bill" was why I was trying to call.

~spoonzie's review of The Boston Globe customer service

GetHuman: So how would you sum up your experience for GetHuman's The Boston Globe customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~spoonzie: never got through, no one picked up. Just kept getting recording saying "Your readership is important to us, your call will be answered int eh order it was received."
GetHuman: Let's quantify your experience contacting The Boston Globe. On a scale of 1 to 5, how easy is it go get help on a The Boston Globe problem?
~spoonzie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~spoonzie: I'd give them a five out of five on communication.
GetHuman: And what about The Boston Globe's ability to quickly and effectively address your problem?
~spoonzie: For that I would say four out of five.
GetHuman: And finally- any advice for other The Boston Globe customers?
~spoonzie: Call them early in the day or late. Don't forget any personal or account information you might need for The Boston Globe to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~spoonzie taken from his The Boston Globe customer service problem that occurred on November 17th, 2017.

The Boston Globe

3.00 of 5 stars | 42 reviews

~spoonzie's The Boston Globe Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like The Boston Globe, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with The Boston Globe in any way.

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