The New Yorker: My complaint was that the difference in price w...
A The New Yorker customer review by GetHuman user ~Linda from November 20th, 2017
Background on ~Linda's case
GetHuman: ~Linda - can you tell our other The New Yorker customers when your case took place?
~Linda: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to The New Yorker, and if so, how?
GetHuman: And which of these common The New Yorker customer issues best describes the reason you wanted to talk to them?
(Shows ~Linda a list of common The New Yorker problems)
~Linda: "None of those really matches why I wanted to call The New Yorker that day." was why I was trying to call.
~Linda's review of The New Yorker customer service
GetHuman: So how would you sum up your experience for GetHuman's The New Yorker customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Linda: My complaint was that the difference in price was very little between the printed version and the online version, so I kept both, but it wasn't what I really wanted.
GetHuman: Let's quantify your experience contacting The New Yorker. On a scale of 1 to 5, how easy is it go get help on a The New Yorker problem?
~Linda: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Linda: I'd give them a two out of five on communication.
GetHuman: And what about The New Yorker's ability to quickly and effectively address your problem?
~Linda: For that I would say three out of five.
GetHuman: And finally- any advice for other The New Yorker customers?
~Linda: Call them early in the day or late. Don't forget any personal or account information you might need for The New Yorker to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Linda taken from his The New Yorker customer service problem that occurred on November 17th, 2017.