The Plain Dealer: First * attempts to reach customer service resu...
A The Plain Dealer customer review by GetHuman user GetHuman-12519 from November 22nd, 2017
Background on GetHuman-12519's case
GetHuman: GetHuman-12519 - can you tell our other The Plain Dealer customers when your case took place?
GetHuman-12519: Yes. It was evening, on November 19th.
GetHuman: Did you reach out to The Plain Dealer, and if so, how?
GetHuman: And which of these common The Plain Dealer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-12519 a list of common The Plain Dealer problems)
GetHuman-12519: "Complaint" was why I was trying to call.
GetHuman-12519's review of The Plain Dealer customer service
GetHuman: So how would you sum up your experience for GetHuman's The Plain Dealer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-12519: First * attempts to reach customer service resulted in "this is not a valid working number" even though a representative connected me. then I was given the extention for the city*metro desk and after the first try with a "not valid number" message I redialed and this time was connected to a wonderful employee who will be finding the right person to handle my problem-response will come via email or home phone. *Problem: I want to open my e-edition but keep g etting the Media Rewards message to sign in or activate. I believe I have this stupid rewards benefit and I just want to open my e-paper with out this message or necessity for rewards I don't want to have.
GetHuman: Let's quantify your experience contacting The Plain Dealer. On a scale of 1 to 5, how easy is it go get help on a The Plain Dealer problem?
GetHuman-12519: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-12519: I'd give them a one out of five on communication.
GetHuman: And what about The Plain Dealer's ability to quickly and effectively address your problem?
GetHuman-12519: For that I would say one out of five.
GetHuman: And finally- any advice for other The Plain Dealer customers?
GetHuman-12519: Call them early in the day or late. Don't forget any personal or account information you might need for The Plain Dealer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-12519 taken from his The Plain Dealer customer service problem that occurred on November 19th, 2017.