The Plain Dealer: the online service is horrible and each person...
A The Plain Dealer customer review by GetHuman user GetHuman-18605 from November 16th, 2017
Background on GetHuman-18605's case
GetHuman: GetHuman-18605 - can you tell our other The Plain Dealer customers when your case took place?
GetHuman-18605: Yes I can. It was middle of the night, on November 13th.
GetHuman: Did you reach out to The Plain Dealer, and if so, how?
GetHuman: And which of these common The Plain Dealer customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-18605 a list of common The Plain Dealer problems)
GetHuman-18605: "Delivery problem" was why I was trying to call.
GetHuman-18605's review of The Plain Dealer customer service
GetHuman: So how would you sum up your experience for GetHuman's The Plain Dealer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-18605: the online service is horrible and each person answer questions quickly with incomplete answer to questions
GetHuman: Let's quantify your experience contacting The Plain Dealer. On a scale of 1 to 5, how easy is it go get help on a The Plain Dealer problem?
GetHuman-18605: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-18605: I'd give them a four out of five on communication.
GetHuman: And what about The Plain Dealer's ability to quickly and effectively address your problem?
GetHuman-18605: For that I would say one out of five.
GetHuman: And finally- any advice for other The Plain Dealer customers?
GetHuman-18605: Call them early in the day or late. Don't forget any personal or account information you might need for The Plain Dealer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-18605 taken from his The Plain Dealer customer service problem that occurred on November 13th, 2017.