The Plain Dealer: I called to say I did not get a paper today (Su...
A The Plain Dealer customer review by GetHuman user ~Joe Tondo from November 14th, 2017
Background on ~Joe Tondo's case
GetHuman: ~Joe Tondo - can you tell our other The Plain Dealer customers when your case took place?
~Joe Tondo: Sure. It was middle of the night, on November 13th.
GetHuman: Did you reach out to The Plain Dealer, and if so, how?
GetHuman: And which of these common The Plain Dealer customer issues best describes the reason you wanted to talk to them?
(Shows ~Joe Tondo a list of common The Plain Dealer problems)
~Joe Tondo: "Delivery problem" was why I was trying to call.
~Joe Tondo's review of The Plain Dealer customer service
GetHuman: So how would you sum up your experience for GetHuman's The Plain Dealer customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Joe Tondo: I called to say I did not get a paper today (Sunday) which I wanted TODAY... I got a voice mail computerized person who said paper could not be delivered today but if I press ONE it would be delivered tomorrow. What kind of service is that????????? I want my Sunday paper on Sunday....
GetHuman: Let's quantify your experience contacting The Plain Dealer. On a scale of 1 to 5, how easy is it go get help on a The Plain Dealer problem?
~Joe Tondo: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Joe Tondo: I'd give them a one out of five on communication.
GetHuman: And what about The Plain Dealer's ability to quickly and effectively address your problem?
~Joe Tondo: For that I would say one out of five.
GetHuman: And finally- any advice for other The Plain Dealer customers?
~Joe Tondo: Call them early in the day or late. Don't forget any personal or account information you might need for The Plain Dealer to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Joe Tondo taken from his The Plain Dealer customer service problem that occurred on November 13th, 2017.