The Tennessean: I did not receive my paper today **** and got t...
A The Tennessean customer review by GetHuman user ~after from November 19th, 2017
Background on ~after's case
GetHuman: ~after - can you tell our other The Tennessean customers when your case took place?
~after: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to The Tennessean, and if so, how?
GetHuman: And which of these common The Tennessean customer issues best describes the reason you wanted to talk to them?
(Shows ~after a list of common The Tennessean problems)
~after: "Cancel subscription" was why I was trying to call.
~after's review of The Tennessean customer service
GetHuman: So how would you sum up your experience for GetHuman's The Tennessean customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~after: I did not receive my paper today **** and got the run around on your automated service with no satisfaction or hope of receiving my paper. Poor, Poor, Poor
GetHuman: Let's quantify your experience contacting The Tennessean. On a scale of 1 to 5, how easy is it go get help on a The Tennessean problem?
~after: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~after: I'd give them a five out of five on communication.
GetHuman: And what about The Tennessean's ability to quickly and effectively address your problem?
~after: For that I would say five out of five.
GetHuman: And finally- any advice for other The Tennessean customers?
~after: Call them early in the day or late. Don't forget any personal or account information you might need for The Tennessean to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~after taken from his The Tennessean customer service problem that occurred on November 15th, 2017.