The Work Number: need to talk to service representatives for pin...

A The Work Number customer review by GetHuman user ~ColdFire from November 20th, 2017

Background on ~ColdFire's case

GetHuman: ~ColdFire - can you tell our other The Work Number customers when your case took place?
~ColdFire: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to The Work Number, and if so, how?
~ColdFire: I used the 800-367-2884 number I found for on the GetHuman The Work Number customer phone number page I was on: The Work Number Customer Service Phone Number
GetHuman: And which of these common The Work Number customer issues best describes the reason you wanted to talk to them?
(Shows ~ColdFire a list of common The Work Number problems)
~ColdFire: "Setup service" was why I was trying to call.

~ColdFire's review of The Work Number customer service

GetHuman: So how would you sum up your experience for GetHuman's The Work Number customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ColdFire: need to talk to service representatives for pin information. each time just before I am about to connect to a live person, I hear a message like "system error ..." and got hanged up. very frustrated, worst system I ever used
GetHuman: Let's quantify your experience contacting The Work Number. On a scale of 1 to 5, how easy is it go get help on a The Work Number problem?
~ColdFire: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ColdFire: I'd give them a two out of five on communication.
GetHuman: And what about The Work Number's ability to quickly and effectively address your problem?
~ColdFire: For that I would say three out of five.
GetHuman: And finally- any advice for other The Work Number customers?
~ColdFire: Call them early in the day or late. Don't forget any personal or account information you might need for The Work Number to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ColdFire taken from his The Work Number customer service problem that occurred on November 16th, 2017.

The Work Number

1.25 of 5 stars | 26 reviews

~ColdFire's The Work Number Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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