Thrifty Car Rental: Absolutely unpleasant experience, I called to c...
A Thrifty Car Rental customer review by GetHuman user ~Jan from November 27th, 2017
Background on ~Jan's case
GetHuman: ~Jan - can you tell our other Thrifty Car Rental customers when your case took place?
~Jan: Yes I can. It was morning, on November 23rd.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~Jan a list of common Thrifty Car Rental problems)
~Jan: "Change booking" was why I was trying to call.
~Jan's review of Thrifty Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jan: Absolutely unpleasant experience, I called to clarify an outstanding issue and gave the case number, rep said it had been closed because they could not reach via email or phone, totally untrue. Asked to speak with Mgr. and told "there are no escalation!" Rep repeatedly talked over my conversation , interrupted dozen times.*They actually pay these people as reps!
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~Jan: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jan: I'd give them a four out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~Jan: For that I would say three out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~Jan: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jan taken from his Thrifty Car Rental customer service problem that occurred on November 23rd, 2017.