Thrifty Car Rental: NEVER Rent from Thrifty - Especially through Ca...
A Thrifty Car Rental customer review by GetHuman user ~PastorBill from November 26th, 2017
Background on ~PastorBill's case
GetHuman: ~PastorBill - can you tell our other Thrifty Car Rental customers when your case took place?
~PastorBill: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~PastorBill a list of common Thrifty Car Rental problems)
~PastorBill: "Loyalty program" was why I was trying to call.
~PastorBill's review of Thrifty Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PastorBill: NEVER Rent from Thrifty - Especially through Cartrawler, the Thrifty website will send you to Cartrawler automatically if you're not careful. I prepaid for a car and when we arrived at Thrifty, they were out of cars - AND THEY (Cartrawler) WOULD NOT REFUND MY MONEY !!!!
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~PastorBill: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PastorBill: I'd give them a one out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~PastorBill: For that I would say four out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~PastorBill: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PastorBill taken from his Thrifty Car Rental customer service problem that occurred on November 24th, 2017.