Thrifty Car Rental: BEWARE of Thrifty's requirement of *,*** euro*d...

A Thrifty Car Rental customer review by GetHuman user ~aprovazek from November 24th, 2017

Background on ~aprovazek's case

GetHuman: ~aprovazek - can you tell our other Thrifty Car Rental customers when your case took place?
~aprovazek: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
~aprovazek: I used the 800-847-4389 number I found for on the GetHuman Thrifty Car Rental customer phone number page I was on: Thrifty Car Rental Customer Service Phone Number
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~aprovazek a list of common Thrifty Car Rental problems)
~aprovazek: "Cancel booking" was why I was trying to call.

~aprovazek's review of Thrifty Car Rental customer service

GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~aprovazek: BEWARE of Thrifty's requirement of *,*** euro*dollar deposit only acceptable on a Master Card Gold (which no one has)*Since I did not have one, I had to buy insurance. they charged **** euro to my credit card to be reimbursed after I returned it undamaged.*I returned it to the Munich airport. The intake inspector walked over the care and declared it "good". I asked him again if it was "ok". He said yes. ** week later my **** has not been returned. I received an email from Szilvia Tordai of Thrifty that it was because of car damage! THERE WAS NO DAMAGE. and now that I am home I cannot verify. They want me to take their word for it!? I want my money back. I am hearing that they do this ALOT! It is a scam!
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~aprovazek: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~aprovazek: I'd give them a five out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~aprovazek: For that I would say two out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~aprovazek: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~aprovazek taken from his Thrifty Car Rental customer service problem that occurred on November 20th, 2017.

Thrifty Car Rental

1.50 of 5 stars | 41 reviews

~aprovazek's Thrifty Car Rental Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

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