Thrifty Car Rental: I booked a rental car with Thrifty in JFK airpo...
A Thrifty Car Rental customer review by GetHuman user ~Kumar from November 22nd, 2017
Background on ~Kumar's case
GetHuman: ~Kumar - can you tell our other Thrifty Car Rental customers when your case took place?
~Kumar: Yes I can. It was afternoon, on November 17th.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~Kumar a list of common Thrifty Car Rental problems)
~Kumar: "Overcharge/Strange charge" was why I was trying to call.
~Kumar's review of Thrifty Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kumar: I booked a rental car with Thrifty in JFK airport on June *th. Full size sedan from Saturday to Thursday. I went to the rental car place at ** PM with my wife and * years old kid and * check-in bags. The lady there told me that she could not honor the reservation since her computers were down. I told her that I had already done the reservation and I would need the car. She kept insisting the fact that she couldn't do anything. I asked her what can be done, since it was nearing midnight and I was with my wife and kid and all the luggage. She told me to take another shuttle and to the Dollar or Hertz rental store where they would honor the reservation. I immediately took the free shuttle and went to Dollar. The time was already **:** PM. There were *-* customers before me in the queue, I stood in the queue for about * hour ** minutes. I was also on call with the thrifty customer care who refused to help, stating that the department I connected to was either road side assistance or reser
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~Kumar: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kumar: I'd give them a four out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~Kumar: For that I would say five out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~Kumar: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kumar taken from his Thrifty Car Rental customer service problem that occurred on November 17th, 2017.