Thrifty Car Rental: If I could give a negative score to Thrifty, th...
A Thrifty Car Rental customer review by GetHuman user ~useyourname from November 20th, 2017
Background on ~useyourname's case
GetHuman: ~useyourname - can you tell our other Thrifty Car Rental customers when your case took place?
~useyourname: Yes I can. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~useyourname a list of common Thrifty Car Rental problems)
~useyourname: "Loyalty program" was why I was trying to call.
~useyourname's review of Thrifty Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~useyourname: If I could give a negative score to Thrifty, they would deserve it. Went on vacation * weeks ago and pre-booked our car online so it would be ready when we arrived. After arriving, we went over to pick up our car, only to find out that they had not reserved anything for us. After talking to the *** HOLE who tried to blame the whole thing on us, we had to take a taxi to the hotel. (Which Thrifty refused to give us a refund for it.) Come back in the morning to get our vehicle. Vacation was great but upon returning the car, we accidentally forgot to grab a few items in the vehicle. ** later, we returned to inform the D I C K employees there about this. We told the incompetent people working there exactly where to find the missing items. Also talked to a Motherfuck'n mechanic who claimed it would take him the rest of his LIFE to find where our car had been parked. A **** car garage, and how many "RED" "DODGE" "CARAVANS" could possibly be there that had an Ohio licence plate? (This was in
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~useyourname: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~useyourname: I'd give them a three out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~useyourname: For that I would say two out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~useyourname: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~useyourname taken from his Thrifty Car Rental customer service problem that occurred on November 18th, 2017.