Thrifty Car Rental: rented car at SJO airport Costa Rica , first in...
A Thrifty Car Rental customer review by GetHuman user ~Michael from November 20th, 2017
Background on ~Michael's case
GetHuman: ~Michael - can you tell our other Thrifty Car Rental customers when your case took place?
~Michael: Yup. It was middle of the night, on November 19th.
GetHuman: Did you reach out to Thrifty Car Rental, and if so, how?
GetHuman: And which of these common Thrifty Car Rental customer issues best describes the reason you wanted to talk to them?
(Shows ~Michael a list of common Thrifty Car Rental problems)
~Michael: "Loyalty program" was why I was trying to call.
~Michael's review of Thrifty Car Rental customer service
GetHuman: So how would you sum up your experience for GetHuman's Thrifty Car Rental customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michael: rented car at SJO airport Costa Rica , first in line ,took ** minutes to complete paper work - had letter from American Express,stating that I had accident & theft coverage with my card -but counter person said it didn't cover events on private property & I needed their insurance to cover loss ?. Return service very slow waited ** minutes in line. would not refer them to any of my associates or friends. I will be calling AMX to get clarification on their Ins. coverage & report my encounter to them.
GetHuman: Let's quantify your experience contacting Thrifty Car Rental. On a scale of 1 to 5, how easy is it go get help on a Thrifty Car Rental problem?
~Michael: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michael: I'd give them a three out of five on communication.
GetHuman: And what about Thrifty Car Rental's ability to quickly and effectively address your problem?
~Michael: For that I would say four out of five.
GetHuman: And finally- any advice for other Thrifty Car Rental customers?
~Michael: Call them early in the day or late. Don't forget any personal or account information you might need for Thrifty Car Rental to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michael taken from his Thrifty Car Rental customer service problem that occurred on November 19th, 2017.