Thumbtack: John was awesome! He couldn't find the answer...
A Thumbtack customer review by GetHuman user ~RussellsMakeReady from November 21st, 2017
Background on ~RussellsMakeReady's case
GetHuman: ~RussellsMakeReady - can you tell our other Thumbtack customers when your case took place?
~RussellsMakeReady: Yup. It was evening, on November 12th.
GetHuman: Did you reach out to Thumbtack, and if so, how?
GetHuman: And which of these common Thumbtack customer issues best describes the reason you wanted to talk to them?
(Shows ~RussellsMakeReady a list of common Thumbtack problems)
~RussellsMakeReady: "Overcharge/Strange charge" was why I was trying to call.
~RussellsMakeReady's review of Thumbtack customer service
GetHuman: So how would you sum up your experience for GetHuman's Thumbtack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RussellsMakeReady: John was awesome! He couldn't find the answer I needed immediately (and I needed it NOW) so he solved my problem another way, one that I wouldn't have dreamed of asking. Thumbtack was twisting the *'s of my CC's and when John saw he couldn't fix it quickly, he credited me ** credits and sent through the * quotes that were hung up and told me to get busy snding quotes while he worked out the issue on his end...Who would have thought?!?!
GetHuman: Let's quantify your experience contacting Thumbtack. On a scale of 1 to 5, how easy is it go get help on a Thumbtack problem?
~RussellsMakeReady: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RussellsMakeReady: I'd give them a four out of five on communication.
GetHuman: And what about Thumbtack's ability to quickly and effectively address your problem?
~RussellsMakeReady: For that I would say five out of five.
GetHuman: And finally- any advice for other Thumbtack customers?
~RussellsMakeReady: Call them early in the day or late. Don't forget any personal or account information you might need for Thumbtack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~RussellsMakeReady taken from his Thumbtack customer service problem that occurred on November 12th, 2017.