Thumbtack: Terrible
A Thumbtack customer review by GetHuman user GetHuman-joyofmus from December 4th, 2017
Background on GetHuman-joyofmus's case
GetHuman: GetHuman-joyofmus - can you tell our other Thumbtack customers when your case took place?
GetHuman-joyofmus: Sure. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Thumbtack, and if so, how?
GetHuman: And which of these common Thumbtack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joyofmus a list of common Thumbtack problems)
GetHuman-joyofmus: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-joyofmus's review of Thumbtack customer service
GetHuman: So how would you sum up your experience for GetHuman's Thumbtack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joyofmus: Terrible
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-joyofmus: Terrible experience. Took the day off from work the meet with a handyman. They setup the appointment and it was confirmed. Thirty minutes prior the appointment I received a call that there was no handyman available and they had to cancel the appointment. Terrible customer service. Hire a local in your neighborhood to do your work.
GetHuman: Let's quantify your experience contacting Thumbtack. On a scale of 1 to 5, how easy is it go get help on a Thumbtack problem?
GetHuman-joyofmus: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joyofmus: I'd give them a two out of five on communication.
GetHuman: And what about Thumbtack's ability to quickly and effectively address your problem?
GetHuman-joyofmus: For that I would say five out of five.
GetHuman: And finally- any advice for other Thumbtack customers?
GetHuman-joyofmus: Call them early in the day or late. Don't forget any personal or account information you might need for Thumbtack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joyofmus taken from his Thumbtack customer service problem that occurred on December 1st, 2017.