Tickets.com: Just so you all know, they don't say it on the...
A Tickets.com customer review by GetHuman user GetHuman-166156 from November 14th, 2017
Background on GetHuman-166156's case
GetHuman: GetHuman-166156 - can you tell our other Tickets.com customers when your case took place?
GetHuman-166156: Sure. It was afternoon, on November 10th.
GetHuman: Did you reach out to Tickets.com, and if so, how?
GetHuman: And which of these common Tickets.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-166156 a list of common Tickets.com problems)
GetHuman-166156: "Lower my bill" was why I was trying to call.
GetHuman-166156's review of Tickets.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tickets.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-166156: Just so you all know, they don't say it on the message, but they open at *AM PST NOT *AM EST CST OR MST. So if you're on the east coast expect to wait until high noon before you can get anybody. Just the way it is I suppose.
GetHuman: Let's quantify your experience contacting Tickets.com. On a scale of 1 to 5, how easy is it go get help on a Tickets.com problem?
GetHuman-166156: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-166156: I'd give them a five out of five on communication.
GetHuman: And what about Tickets.com's ability to quickly and effectively address your problem?
GetHuman-166156: For that I would say four out of five.
GetHuman: And finally- any advice for other Tickets.com customers?
GetHuman-166156: Call them early in the day or late. Don't forget any personal or account information you might need for Tickets.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-166156 taken from his Tickets.com customer service problem that occurred on November 10th, 2017.