Tillys.com: First off, the number above didn't even work fo...
A Tillys.com customer review by GetHuman user GetHuman-105700 from November 25th, 2017
Background on GetHuman-105700's case
GetHuman: GetHuman-105700 - can you tell our other Tillys.com customers when your case took place?
GetHuman-105700: Yes I can. It was morning, on November 22nd.
GetHuman: Did you reach out to Tillys.com, and if so, how?
GetHuman: And which of these common Tillys.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-105700 a list of common Tillys.com problems)
GetHuman-105700: "Track order" was why I was trying to call.
GetHuman-105700's review of Tillys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tillys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-105700: First off, the number above didn't even work for me, gave some kind of strange error. I had to call the corporate office to talk to someone.**Long story short, I'm a Canadian with a US shipping address. Usually my Canadian CC is accepted, but occasionally you'll find a site that will decline it simply because it isn't a US CC. This is frustrating, but what's more frustrating is that I was charged both times I was told my CC couldn't be verified.**I was told they were "pending charges" and would go away, but since I used a Visa Debit, the full amount of both orders is actually gone from my account until these "pending charges" get reversed.**The customer service representative was mostly helpful...didn't sound too happy to be there, but hey, it's customer service.
GetHuman: Let's quantify your experience contacting Tillys.com. On a scale of 1 to 5, how easy is it go get help on a Tillys.com problem?
GetHuman-105700: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-105700: I'd give them a five out of five on communication.
GetHuman: And what about Tillys.com's ability to quickly and effectively address your problem?
GetHuman-105700: For that I would say five out of five.
GetHuman: And finally- any advice for other Tillys.com customers?
GetHuman-105700: Call them early in the day or late. Don't forget any personal or account information you might need for Tillys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-105700 taken from his Tillys.com customer service problem that occurred on November 22nd, 2017.