Tillys.com: Pissed Off Customer
A Tillys.com customer review by GetHuman user GetHuman-shanekaj from December 4th, 2017
Background on GetHuman-shanekaj's case
GetHuman: GetHuman-shanekaj - can you tell our other Tillys.com customers when your case took place?
GetHuman-shanekaj: Yeah. It was afternoon, on November 30th.
GetHuman: Did you reach out to Tillys.com, and if so, how?
GetHuman: And which of these common Tillys.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-shanekaj a list of common Tillys.com problems)
GetHuman-shanekaj: "Cancel order" was why I was trying to call.
GetHuman-shanekaj's review of Tillys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tillys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-shanekaj: Pissed Off Customer
GetHuman: Can you tell the rest of us a bit more from what happened on 11/30/17?
GetHuman-shanekaj: I will never order from Tilly's again. I have ordered in the past and never had a problem.*My last order only * of the items was sent to me. I called customer service and they advised I waited to long to call. I advised that I was looking at email and it still said processing. They did not care at all and advised me to dispute through my bank. All I asked for was a store credit not even money back and that was impossible. *My order total was $** dollars* Tax and they could not even satisfy the debt. Spoke with Gabby a suppose to be manager and she was no help at all. They advised they called me but my voicemail was not working.*I get all other voicemails but on the day they call its not working. Everyone there you speak to has no compassion at all for your needs. I'm not even a first time customer and the service I received was horrible. *Its back to school shopping time and I would not spend $* dollar with this company. Very disappointed in the service I have received and will never tell anyone to order from them.
GetHuman: Let's quantify your experience contacting Tillys.com. On a scale of 1 to 5, how easy is it go get help on a Tillys.com problem?
GetHuman-shanekaj: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-shanekaj: I'd give them a five out of five on communication.
GetHuman: And what about Tillys.com's ability to quickly and effectively address your problem?
GetHuman-shanekaj: For that I would say five out of five.
GetHuman: And finally- any advice for other Tillys.com customers?
GetHuman-shanekaj: Call them early in the day or late. Don't forget any personal or account information you might need for Tillys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-shanekaj taken from his Tillys.com customer service problem that occurred on November 30th, 2017.