Tillys.com: The customer support agent named Marlon laughe...
A Tillys.com customer review by GetHuman user ~Gus Malchow from November 19th, 2017
Background on ~Gus Malchow's case
GetHuman: ~Gus Malchow - can you tell our other Tillys.com customers when your case took place?
~Gus Malchow: Yes. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Tillys.com, and if so, how?
GetHuman: And which of these common Tillys.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Gus Malchow a list of common Tillys.com problems)
~Gus Malchow: "Cancel order" was why I was trying to call.
~Gus Malchow's review of Tillys.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tillys.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gus Malchow: The customer support agent named Marlon laughed when I told him my problem and the manager was even worse. DO NOT SHOP TILLYS.
GetHuman: Let's quantify your experience contacting Tillys.com. On a scale of 1 to 5, how easy is it go get help on a Tillys.com problem?
~Gus Malchow: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gus Malchow: I'd give them a five out of five on communication.
GetHuman: And what about Tillys.com's ability to quickly and effectively address your problem?
~Gus Malchow: For that I would say five out of five.
GetHuman: And finally- any advice for other Tillys.com customers?
~Gus Malchow: Call them early in the day or late. Don't forget any personal or account information you might need for Tillys.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Gus Malchow taken from his Tillys.com customer service problem that occurred on November 16th, 2017.