Tim Hortons: I wish to let corporate know (*)the outstanding...
A Tim Hortons customer review by GetHuman user ~Tony Collard from November 15th, 2017
Background on ~Tony Collard's case
GetHuman: ~Tony Collard - can you tell our other Tim Hortons customers when your case took place?
~Tony Collard: Yes I can. It was afternoon, on November 7th.
GetHuman: Did you reach out to Tim Hortons, and if so, how?
GetHuman: And which of these common Tim Hortons customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony Collard a list of common Tim Hortons problems)
~Tony Collard: "Overcharge/Strange charge" was why I was trying to call.
~Tony Collard's review of Tim Hortons customer service
GetHuman: So how would you sum up your experience for GetHuman's Tim Hortons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony Collard: I wish to let corporate know (*)the outstanding service I rec'd at store *****(Buffalo, N.Y.).(*)The following personnel consistently go "above & beyond", always w* a smile even when they are very busy. BERNY,LEAH & ROSE excel at customer service. It is actually a "fun" experience to see the above personnel the days I stopped for my green tea. BERNY, LEAH, & ROSE are all a credit to your company. Tony Collard
GetHuman: Let's quantify your experience contacting Tim Hortons. On a scale of 1 to 5, how easy is it go get help on a Tim Hortons problem?
~Tony Collard: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony Collard: I'd give them a one out of five on communication.
GetHuman: And what about Tim Hortons's ability to quickly and effectively address your problem?
~Tony Collard: For that I would say one out of five.
GetHuman: And finally- any advice for other Tim Hortons customers?
~Tony Collard: Call them early in the day or late. Don't forget any personal or account information you might need for Tim Hortons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony Collard taken from his Tim Hortons customer service problem that occurred on November 7th, 2017.