Tim Hortons: the problem I have is with the new dark roast...

A Tim Hortons customer review by GetHuman user ~paula143 from November 24th, 2017

Background on ~paula143's case

GetHuman: ~paula143 - can you tell our other Tim Hortons customers when your case took place?
~paula143: Yeah. It was late at night, on November 17th.
GetHuman: Did you reach out to Tim Hortons, and if so, how?
~paula143: I used the 888-376-4835 number I found for on the GetHuman Tim Hortons customer phone number page I was on: Tim Hortons Customer Service Phone Number
GetHuman: And which of these common Tim Hortons customer issues best describes the reason you wanted to talk to them?
(Shows ~paula143 a list of common Tim Hortons problems)
~paula143: "Delivery problem" was why I was trying to call.

~paula143's review of Tim Hortons customer service

GetHuman: So how would you sum up your experience for GetHuman's Tim Hortons customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~paula143: the problem I have is with the new dark roast. Was not very flavorful. Disappointed I wasted money on it.
GetHuman: Let's quantify your experience contacting Tim Hortons. On a scale of 1 to 5, how easy is it go get help on a Tim Hortons problem?
~paula143: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~paula143: I'd give them a one out of five on communication.
GetHuman: And what about Tim Hortons's ability to quickly and effectively address your problem?
~paula143: For that I would say two out of five.
GetHuman: And finally- any advice for other Tim Hortons customers?
~paula143: Call them early in the day or late. Don't forget any personal or account information you might need for Tim Hortons to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~paula143 taken from his Tim Hortons customer service problem that occurred on November 17th, 2017.

Tim Hortons

1.00 of 5 stars | 10 reviews

~paula143's Tim Hortons Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
1 out of 5 stars

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