Time Warner: I called TW to cancel my service. I was transfe...
A Time Warner customer review by GetHuman user ~upset from November 23rd, 2017
Background on ~upset 's case
GetHuman: ~upset - can you tell our other Time Warner customers when your case took place?
~upset : Sure. It was afternoon, on November 21st.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~upset a list of common Time Warner problems)
~upset : "Cancel Service" was why I was trying to call.
~upset 's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~upset : I called TW to cancel my service. I was transferred to * different people and had to wait up to ** minutes between each transfer and the last person said they couldn't cancel my service because a telephone port had not been completed and I would have to call back in a few days. I called back in two days and again was transferred to * different reps and was put on hold approx. ** to ** minutes each time. Finally someone told me an order to transfer the port had not been written and that they would now write up the order and it the cancellation should be complete up to ** hours after being submitted. I was on the phone for another hour and hopefully my service was cancelled...
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~upset : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~upset : I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~upset : For that I would say one out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~upset : Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~upset taken from his Time Warner customer service problem that occurred on November 21st, 2017.