Time Warner: I have been without email since June *th...
A Time Warner customer review by GetHuman user ~dtimmons from November 16th, 2017
Background on ~dtimmons's case
GetHuman: ~dtimmons - can you tell our other Time Warner customers when your case took place?
~dtimmons: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~dtimmons a list of common Time Warner problems)
~dtimmons: "Lower my bill" was why I was trying to call.
~dtimmons's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dtimmons: I have been without email since June *th, ****. I have called * times and each time I call I am told it will be ** hours and the email should be active again. It was disabled in error and now my primary account which is *****@***.com is no longer getting emails and all the sub accounts I had under the primary are gone. I work in IT. I set up and delete email accounts every day and it should not be this difficult or take * weeks to reactivate an email account. I called again this morning and was told to call back in *-* hours because they are having technical difficulties. My wife and daughters school work is tied to these sub accounts and they are now not receiving any emails from the colleges they are attending so the y have to call the colleges to see if there is anything they have missed since this *****-up. I have been a Time Warner customer for over ** years and this is how they treat you. They keep passing the buck and now, due to their incompetence, I have had * weeks of s
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~dtimmons: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dtimmons: I'd give them a two out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~dtimmons: For that I would say five out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~dtimmons: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~dtimmons taken from his Time Warner customer service problem that occurred on November 13th, 2017.