Time Warner: I was scheduled for installation on a Sat. from...
A Time Warner customer review by GetHuman user ~danger from November 6th, 2017
Background on ~danger's case
GetHuman: ~danger - can you tell our other Time Warner customers when your case took place?
~danger: Yes. It was morning, on November 5th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~danger a list of common Time Warner problems)
~danger: "Account Access" was why I was trying to call.
~danger's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~danger: I was scheduled for installation on a Sat. from *am-*pm. I contacted a rep at *:** PM to ensure that someone was coming. She said you are still on the route for today. Called again at *:** PM just to check and see if the driver got lost my address can be tricky. Oh now he couldn't be reached or contacted., I was ensured he was on the way and would call, some how me and the rep got disconnected. I called back. blah blah same ole same ole. I spent my entire Sat waiting on installation and noone ever showed up!
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~danger: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~danger: I'd give them a one out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~danger: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~danger: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~danger taken from his Time Warner customer service problem that occurred on November 5th, 2017.