Time Warner: Just wanted help getting my internet to connect...
A Time Warner customer review by GetHuman user ~I'm Freaking Done from November 21st, 2017
Background on ~I'm Freaking Done's case
GetHuman: ~I'm Freaking Done - can you tell our other Time Warner customers when your case took place?
~I'm Freaking Done: Sure. It was morning, on November 12th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~I'm Freaking Done a list of common Time Warner problems)
~I'm Freaking Done: "Upgrade Account" was why I was trying to call.
~I'm Freaking Done's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~I'm Freaking Done: Just wanted help getting my internet to connect, but the lady that finally answered me after about ** minutes of straight waiting, was extremely rude and was no help at all. As a matter of fact, she even said she was getting another call and told me to call back. Simply pathetic.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~I'm Freaking Done: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~I'm Freaking Done: I'd give them a four out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~I'm Freaking Done: For that I would say three out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~I'm Freaking Done: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~I'm Freaking Done taken from his Time Warner customer service problem that occurred on November 12th, 2017.