Time Warner: never showed up for installation called and got...
A Time Warner customer review by GetHuman user ~hatecable company from November 18th, 2017
Background on ~hatecable company's case
GetHuman: ~hatecable company - can you tell our other Time Warner customers when your case took place?
~hatecable company: Sure. It was middle of the night, on November 16th.
GetHuman: Did you reach out to Time Warner, and if so, how?
GetHuman: And which of these common Time Warner customer issues best describes the reason you wanted to talk to them?
(Shows ~hatecable company a list of common Time Warner problems)
~hatecable company: "Lower my bill" was why I was trying to call.
~hatecable company's review of Time Warner customer service
GetHuman: So how would you sum up your experience for GetHuman's Time Warner customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hatecable company: never showed up for installation called and got sales rep..put me on hold ** min then got transferred, hung up on...** min later I don't have any answers to anything...What losers...hate this company. would definitely switch to a competitor if the choice was given.
GetHuman: Let's quantify your experience contacting Time Warner. On a scale of 1 to 5, how easy is it go get help on a Time Warner problem?
~hatecable company: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hatecable company: I'd give them a five out of five on communication.
GetHuman: And what about Time Warner's ability to quickly and effectively address your problem?
~hatecable company: For that I would say two out of five.
GetHuman: And finally- any advice for other Time Warner customers?
~hatecable company: Call them early in the day or late. Don't forget any personal or account information you might need for Time Warner to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~hatecable company taken from his Time Warner customer service problem that occurred on November 16th, 2017.