Tobi.com: I HAVE BEEN TRYING FOR DAYS SINCE I GOT MY REFU...
A Tobi.com customer review by GetHuman user ~carol bailey from November 13th, 2017
Background on ~carol bailey's case
GetHuman: ~carol bailey - can you tell our other Tobi.com customers when your case took place?
~carol bailey: Yup. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Tobi.com, and if so, how?
GetHuman: And which of these common Tobi.com customer issues best describes the reason you wanted to talk to them?
(Shows ~carol bailey a list of common Tobi.com problems)
~carol bailey: "Cancel order" was why I was trying to contact.
~carol bailey's review of Tobi.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Tobi.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carol bailey: I HAVE BEEN TRYING FOR DAYS SINCE I GOT MY REFUND ON MY MASTER CARD,,,I DONT AGREE WITH IT I SENT BACK OVER ***.** WORTH OF CLOTHES AND GOT ONLY **.** BACK ...MY ORDER WAS $***...WHAT IN THE WORLD IS THIS ALL ABOUT.. KEEP TRYING THIS NUMBER THEY PUT ME ON HOLD AND THEN HANG UP ON ME... I BELIEVE IF THIS IS THE WAY TOBI DOES BUSINESS U WILL NEVER HERE FROM ME AGAIN AND ANY OF MY MANY HIGH SCHOOL FRIENDS. ORDER NUMBER IS ****** ...PLS CONTACT ME..*CAROL BAILEY EMAIL ...*****@***.com..
GetHuman: Let's quantify your experience contacting Tobi.com. On a scale of 1 to 5, how easy is it go get help on a Tobi.com problem?
~carol bailey: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carol bailey: I'd give them a two out of five on communication.
GetHuman: And what about Tobi.com's ability to quickly and effectively address your problem?
~carol bailey: For that I would say one out of five.
GetHuman: And finally- any advice for other Tobi.com customers?
~carol bailey: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Tobi.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carol bailey taken from his Tobi.com customer service problem that occurred on November 5th, 2017.