I bought a new toshiba laptop about *and a half...
A Toshiba customer review by GetHuman user ~ajeannebear from November 6th, 2017
Background on ~ajeannebear's case
GetHuman: ~ajeannebear - can you tell our other Toshiba customers when your case took place?
~ajeannebear: Yup. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Toshiba, and if so, how?
GetHuman: And which of these common Toshiba customer issues best describes the reason you wanted to talk to them?
(Shows ~ajeannebear a list of common Toshiba problems)
~ajeannebear: "Technical Support" was why I was trying to call.
~ajeannebear's review of Toshiba customer service
GetHuman: So how would you sum up your experience for GetHuman's Toshiba customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ajeannebear: I bought a new toshiba laptop about *and a half years back. had it for less than a year and the modem quit working on it. everything else worked fine. so brought it back to Best Buy because I paid ***. for the replacement warranty. they said since it was less than a year I would have to send it to Toshiba to be repaired. called them and then sent it in. then they had it a long time. so when ever called them they said it was almost ready. but never heard back . so after many calls they then told me wasn't anything wrong with it. next call and they said wanted $*** to fix it. said it had been wet at sometime or another. I know it had not been. so I finally got it back , unrepairable. everything still worked except the modem for WIFI. so when I got it back, I let my brother have it and he was able to fix it. won't buy from Best buy or Toshiba now.
GetHuman: Let's quantify your experience contacting Toshiba. On a scale of 1 to 5, how easy is it go get help on a Toshiba problem?
~ajeannebear: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ajeannebear: I'd give them a one out of five on communication.
GetHuman: And what about Toshiba's ability to quickly and effectively address your problem?
~ajeannebear: For that I would say one out of five.
GetHuman: And finally- any advice for other Toshiba customers?
~ajeannebear: Call them early in the day or late. Don't forget any personal or account information you might need for Toshiba to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ajeannebear taken from his Toshiba customer service problem that occurred on November 2nd, 2017.